This policy is offered in addition to your legal rights. All sales are final.

Purchases made online can be exchanged or refunded within 14 days of purchase should they not be as described, defective or it fails to perform as described. 

The item(s) must be received back to E A F Trading Limited trading as Pre Loved London in the same condition that it was received in. All tags and labels must be intact, and the item should not show signs of wear/additional wear. Should the returns label be removed this will void the refund policy. 

Pre Loved London do not cover the cost of your return(s), please ensure that sure you send the item back using a tracked and insured service with adequate packaging for transit. A return will not be accepted for items that have been lost in transit and not received by us.

Returns can take up to 7 working days to process and authenticate from when we receive them, this is because they will be inspected by our in-house authenticators.

Returns can be sent to our authentication centre: 

Pre Loved London, Building10, Hopton Drive, Sunderland, SR2 0LT

Refunds, exchanges, or credit notes/vouchers are NOT offered on jewellery for pierced ears. We also do not offer returns on special order items.